Refund and Returns Policy
Thank you for shopping at qenra. We appreciate your business and want to ensure you have a positive experience with our products. Please read this policy carefully to understand your rights and responsibilities regarding refunds and returns.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return process within 30 days of your purchase date.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Products marked as final sale
Refund Process
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method. You should receive the credit within a certain number of days, depending on your card issuer’s policies.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected] or +1 (408) 297-5788.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and include your order number and photos of the defective item.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Address
Send returns to: 4948 West Riverside Drive, San Jose, California 95134, United States
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (408) 297-5788
- Address: 4948 West Riverside Drive, San Jose, California 95134, United States
- Website: https://www.qenra.store